Help & Support
Need a hand? Call 1 (365) 800-6272 or email support@narccount.ca, 24/7. Anything our AI tech assistant can’t answer goes to a person.
Getting started with NarcCount
A two-minute tour of how NarcCount keeps your controlled-substance inventory reconciled.
Read →Creating and completing a count
How to start a count, add the drugs you counted, and finalize it.
Read →How to do your narcotic count, step by step
A simple routine for the physical count: when to do it, how to count quickly, and when to reconcile.
Read →Uploading purchase, dispensing & destruction data
Import your transaction records from a CSV export in seconds.
Read →Receiving controlled substances: the receiving record
What Health Canada says to record when controlled substances arrive — from a wholesaler, another pharmacy or a hospital — and how NarcCount counts a delivery on the date it was received.
Read →How reconciliation works (the math)
The exact formula NarcCount uses and how the reconciliation window is defined.
Read →Investigating a discrepancy
Turn a variance into a root cause with one-click drill-downs.
Read →Reports and CSV exports
Produce inspection-ready output for any count on demand.
Read →Managing your drug list
Keep your controlled-substance catalog clean and complete.
Read →Exporting dispensing records from Kroll
Run Kroll's Rx for Drug/Doctor Groups report for the narcotic, controlled and targeted schedules, save it as CSV, and upload it to NarcCount.
Read →Exporting purchase records from McKesson
Build the Narcotics and Controlled Substances report in McKesson's PharmaClik ordering site, export it to Excel, and upload it to NarcCount.
Read →Exporting purchase records from Kohl & Frisch
Run a detailed Narcotics purchase history report in Kohl & Frisch's online ordering, save it as CSV, and upload it to NarcCount.
Read →Exporting purchase records from Imperial
Pull a narcotics & controlled purchase history from Imperial Distributors and import it.
Read →Exporting dispensing records from Fillware
Produce a controlled-substance dispensing report in Fillware and import it into NarcCount.
Read →Exporting dispensing records from PharmaClik
Run a controlled-drug dispensing report in PharmaClik Rx and import it.
Read →Exporting dispensing records from WinRx
Export a controlled-substance dispensing list from WinRx and import it into NarcCount.
Read →Preparing a destruction record for import
Turn your destruction/return log into a CSV NarcCount can reconcile.
Read →Importing your iApotheca history into NarcCount
Moving off iApotheca? Bring your last finalized count, plus purchases, dispensing and destructions since it, so your first reconciliation is complete.
Read →Resolving an overcount (counted more than expected)
Counted more than expected? Look for a delivery with no record, a fill recorded twice, stock back on the shelf or a sister DIN short by the same amount, then document what you found.
Read →Resolving an undercount (counted less than expected)
Counted less than expected? Recount in units, then check for a destruction or transfer nobody entered, a sister DIN and the edges of the window. If nothing explains it, report the loss within 10 days.
Read →Frequently asked questions
Quick answers to common questions about NarcCount.
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