Resolving an overcount (counted more than expected)

An overage means the shelf holds more than the records predict: something arrived without a record, a fill was recorded twice, or stock went back on the shelf. It is not reported to Health Canada, but it is a record out of step, and an overage on one count often turns into a shortage on the next.

Start with the line's Detective

Open the line. The Detective reads the line's own records and lists clues: an invoice dated after the count, an Rx billed twice on the same day, a prescription or destruction the same size as the overage, a difference of exactly whole packs, or a sister DIN off the other way. Each clue says what would explain the line if you confirm it.

What it usually is

• Over by a whole pack: a delivery that is not in your wholesaler file, such as a central fill or an emergency supply from another pharmacy, or an invoice not uploaded yet. Record it on Purchases → Record a receipt, or upload the missing invoice.
• Over by one prescription: billed but never picked up and put back on the shelf, or a claim reversed. Reverse it in your dispensing system and note it on the line.
• Over, with an invoice dated after the count: the delivery arrived before you counted. Press Receiving on the purchase line and enter the day it arrived.
• One DIN over and its sister DIN short by about the same: filled or received under the other DIN. Document both lines with one explanation.
• Over by stock already recorded as destroyed: expired stock set aside but still on site. Don't count quarantined stock, or date the destruction on the day it actually left.

If nothing explains it

Record the line as Overage — unexplained in its investigation record and keep looking: an unexplained overage can hide a real outflow, such as a fill recorded under the wrong DIN. Write down what you checked and what you found, and raise it with the pharmacist in charge if it does not resolve.