Investigating a discrepancy

Open a count and tap Discrepancies to focus on the drugs that didn’t balance; Pending shows the ones that still need a reason. Each row shows the purchased, dispensed, and destroyed totals that make up the expected figure.

Drill down

Click any purchased, dispensed, or destroyed number to see the exact transactions in that reconciliation window. This is the fastest way to spot a missing receipt, a double-entered dispense, or a destruction that wasn’t logged.

Common causes

• A purchase or destruction that wasn’t entered before the count.
• A dispense recorded under the wrong DIN or strength.
• A physical miscount or unrecorded loss/theft.
• A transaction dated outside the count window.

Document it

Add a note to the count item explaining the variance and any corrective action. The note appears on the printed report for your records and any inspection.